Your privacy is important to AllClear Insurance Services and we are committed to respect and protect your privacy and your personal information.
The following describes our policies for collecting, protecting, and disclosing your personal information.
Protecting customer information
AllClear Insurance Services has always made it a priority to protect your personal and privileged information. We do not sell or trade your information or your personal data to other companies.
We are committed to protecting the online privacy of visitors to our website. We have implemented security policies, rules and technical measures to protect your personal data from unauthorised access; improper use or disclosure; unauthorised modification; and unlawful destruction or accidental loss.
All employees and data processors who have access to the data will respect the confidentiality of that data.
If you contact us by email you should be aware that such emails are not secure unless they have been encrypted. We cannot accept any responsibility for the unauthorised access to your data that is beyond our control.
Linked websites and information security
Information we collect
We collect information in the following ways:
Active collection: information you provide to us. We collect and use your personal information to provide a quotation and arrange and administer your insurance product. For example, your name, age, holiday date, destination etc. This information may also include your medical history and conditions. We will only use this information to provide you with the service that you signed-up for. For information on how to deactivate your account and/or unsubscribe from receiving content or offers, please contact us here.
Passive collection: information which is automatically collected whilst navigating through and interacting with the content on our site as well as information on your device or computer (such as cookies).
The sole purpose of passively collecting your information is to improve your experience when using our websites and services.
Third party services: AllClear Insurance Services uses a variety of services hosted by third parties, such as HotJar, Google Analytics, Bing Ads, Google Tag Manager, Live Chat, TrustPilot, YouTube and Optimizely. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP request. For information on how these third parties collect and use your information, please refer to their privacy policies. By using AllClear Insurance Services, you consent to the processing of data by these third parties in accordance with their privacy policies.
Information we share
Your information will be shared with the insurers, underwriters and other companies for the purpose of arranging and administering your insurance. Your information may be disclosed to regulatory bodies for monitoring or enforcing insurance rules and regulations. When your insurance is due to expire we will contact you by telephone, letter and/or email to remind you to renew the policy.
We also ask your permission to add you to our marketing list so we can send you details of special offers and new product information from carefully selected partners and our associated companies. We always provide you with the means to opt-out of receiving this material.
You have the right to receive a readable copy of the personal data which we keep about you. We will provide the information at a charge of £10. You may challenge the data that we hold and where appropriate request to have the data amended or updated. We will take reasonable steps to verify your identification before providing any personal information to you.